Privacy Policy

At Highlight Painting Service, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or engage our services. We are dedicated to maintaining transparency and compliance with Australian privacy laws.

Information We Collect

We may collect the following types of information:

  • Personal Information: When you fill out our contact form, request a quote, or communicate with us, we may collect your name, email address, phone number, address, and any other information you voluntarily provide.

  • Usage Information: We use cookies and tracking tools to monitor how users interact with our website. This may include your IP address, browser type, pages visited, time spent on the site, and referring URLs.

How We Use Your Information

Your data is used to:

  • Respond to your enquiries and provide services you have requested

  • Prepare quotes and invoices

  • Improve our website functionality and user experience

  • Send you important updates or service-related communications

We do not sell, rent, or trade your personal information with third parties for marketing purposes. Any third-party service providers we work with (such as analytics tools or web hosting platforms) are bound by confidentiality agreements and only use your data as directed by us.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, or loss. This includes encrypted storage of data, secure access protocols, and regular software updates. While we strive to ensure the highest level of protection, no online transmission is ever completely secure.

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update inaccurate information

  • Request the deletion of your personal information, where applicable

  • Withdraw consent for the use of your data

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once your information is no longer needed, we securely delete or anonymise it.

Contacting Us

If you wish to exercise any of your rights or have questions about our Privacy Policy or how your data is handled, please contact us through our website or using the contact details below:

Highlight Painting Service
Geelong, VIC 3220
Phone: 0402 310 506